About Me
Ive been with BPO industry for almost 8 years handling different accounts. In my recent role, I am a Support Ambassador which directly handling business to business and business to customer concern assisting customers with Microsoft 365 concerns. Prior to this role, I was also a subject matter expert for Google Maps Platform and my main task is to support Level 1 agents when it comes to product questions and some escalated concerns. I was awarded as TOP support or SME Subject Matter Expert for 3 consecutive years for meeting all the metrics and providing the best support based on clients need. Being a top support, I was able to share my best practices to my colleagues and it helps the account to achieve month to month metric asked by the clients.
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