Richard Ogmar

Hi, Im Richard Ogmar with over 12 years of experience in the BPO and VA industries. My background includes managing large teams, handling client relations, and ensuring customer satisfaction and retention. As an Account Manager, I led a team of over 70 Virtual Assistants across more than 30 accounts, focusing on quality, accuracy, and client support. My responsibilities included providing business recommendations, training new VAs, hiring, invoice management, process documentation and implementation, updates and reporting, VA coaching and team strategy calls. Also, I was a VA supporting a health and wellness account by managing email and ticket systems, overseeing order fulfillment, and training new VAs. Lastly, I also worked at a BPO company as a Customer Service Specialist. I am proficient in a range of tools, including Google Suite, MS Office, Salesforce, Asana, Notion, Trello, Lark, LiveAgentWordPress, WooCommerce, Hubstaff, Homebase, ChatGPT, HumanLoop, Descript, and Libsyn.