About Me
As a Team Leader at Walmart.com for the past three years, I have successfully managed and guided a team of customer service representatives in a fast paced, high volume online retail environment. My role involved overseeing daily operations, ensuring that our team consistently met or exceeded performance metrics, and fostering a culture of excellence and continuous improvement. I specialized in resolving escalated customer issues, implementing strategies to enhance customer satisfaction, and driving operational efficiency through effective team collaboration and process optimization.
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