Rod Escaran

I am a dedicated and results driven Customer Service Representative with over five years of experience in the call center industry. My expertise lies in providing exceptional customer service, resolving complex issues, and maintaining high levels of customer satisfaction. I possess strong communication skills, both verbal and written, and have a proven ability to handle high pressure situations effectively.

In my previous role at Foundever, I consistently exceeded performance metrics, including first call resolution and customer satisfaction scores. I am highly proficient in using CRM software and have a solid understanding of call center operations and best practices. My approach is always customer centric, focusing on understanding and addressing customer needs promptly and efficiently.

I am a team player who thrives in a collaborative environment but am also capable of working independently to achieve company goals. I am eager to bring my skills and experience.