Roma Duseja

Team Management:Supervise and lead a team of travel agents or coordinators.Provide training and development to staff to enhance their skills and knowledge.Operational Oversight:Manage the day to day operations of the travel department, ensuring all processes run smoothly.Develop and implement standard operating procedures SOPs for travel bookings, cancellations, and changes.Customer Service:Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and improving service quality.Handle VIP and corporate client accounts, providing personalized travel solutions.Budgeting and Cost Control:Prepare and manage the travel departments budget.Negotiate with suppliers airlines, hotels, car rental companies to get the best rates and services.Monitor and control travel expenses to ensure they are within budget.Travel Arrangements:Oversee the booking of flights, accommodations, transportation, and other travel related services.Ensure all travel arrangements comply w