Roxan Espada

I've been working in a BPO company for almost 11 years as a Customer/Sales Service Representative for 8 years and a Product/Technical Support Representative for 2 years. I have been dealing with different types of customers that needs help with their issues. I processed orders, processing returns or exchange, tracking orders and giving info on the status of the order. I pacify customers who were irate and I build rapport to make the issue resolved efficiently to make the customer at ease. I also know how to used Microsoft Office programs. I want a long-term, stable job where I can help you with your business. I worked in a private company as an Indoor Sales Executive for 4 months. I do research marketing for prospective companies, answering emails and calling clients all over the world. I do provide prices/quote for the items available from our company. I do provide info on what our clients need and provide what's best for our customers. I also do back office/admin works is processing