R Spillman

I have 18 years of being a highly reputable SME for toll free routing products such as, Cisco PGLess ICM Internet Script Editor, Customer Control Tool CCT, Circuit Switch Manager CSM, and Platform 28 Cloud Routing.

Responsible for managing the identification, creation, testing, and distribution of all internal and external toll free wireline product user guides, processes, procedures, checklists and cheat sheets. Scheduled and performed product demonstrations and trainings to customers, wireline support executives and vendors on all managed products offered to toll free customers.

Highly passionate about being an advocate for my customers and all who own a role in providing superior customer service.
Motivated to achieve and sustain measurable benefits within customer service and employee retention by identifying, addressing and instituting necessary proficiency tools.
Reputation as a pragmatic and focused individual recognized for “making seemingly impossible situations work.”