About Me
My journey in the service industry began as a Customer Community Service CCS agent, where I learned of client interaction and e commerce process. Progressing through roles, I got the opportunity as a process expert trainer and during this time I learned of training and mentoring new hires, refining my ability to communicate complex concepts effectively and adapt my teaching style to different learning preferences. Motivated to broaden my horizons within finance and security, I join as a fraud analyst, where I helped people who had been victims of fraud. My experience in training and finance security has equipped me with the tools necessary to design and deliver engaging training sessions that drive results. I am dedicated to fostering a collaborative learning environment where individuals feel empowered to ask questions, share insights, and apply new knowledge to their roles.
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