About Me
Customer centric and detail oriented Customer Service & Operations with over 5.4 years
of experience in investigating customer queries, collecting and analyzing information over
international inbound Chat Process, and delivering fit for purpose solutions. Proven track
record of liaising with customers and businesses to ensure successful outcomes. Recognized as
acting Subject Matter Expert SME to guide new joiners to understand the process. Proficient
in authorizing transactions, monitoring MI, and reviewing processes to enhance customer
experience and streamline operations in compliance with regulatory requirements.
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$6/hr
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