About Me
Providing technical assistance and support related to cloud services , via chat and email. resolve technical issues and diagnose and troubleshoot issues related to cloud services. Guide customers through step by step solutions. Escalate complex issues to higher level . Maintain records of customer interactions and solutions provided. Educate customers . Coordinate with teams to address recurring issues, effective communication, empathy and patience, proactive problem solving, continuous learning, understanding issue, documentation
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$22/hr
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