Sakshi Pathak

I am an experienced Associate Technical Consultant with over a year of professional experience in technical support and customer service. Currently, I work at Razorpay, where I provide comprehensive support to merchants, ensuring seamless integration with our platform and resolving any technical issues they encounter.
In my role, I have honed my skills in diagnosing and troubleshooting both hardware and software problems. I have a strong foundation in utilizing tools like Freshdesk, Jira, and Coralogix to track, manage, and resolve support tickets efficiently. My experience has also equipped me with excellent communication and customer service skills, enabling me to explain complex technical concepts in a clear and concise manner to non technical users.

I am passionate about helping customers and ensuring their satisfaction. I am excited about the opportunity to bring my skills and experience to your team and contribute to delivering exceptional technical assistance to your customers.