Sandra Onuoha

Hello! I am Sandra Ifunanyachi Onuoha, an experienced professional with a strong foundation in customer service and experience in virtual assistance, specializing in digital communication and team management. At Sterling Bank PLC, I have honed my skills in enhancing service delivery and customer interaction by strategically leveraging tools like Microsoft Office Suite and Microsoft Teams. My role as a Shift Manager has allowed me to lead dynamic teams, optimize operational efficiency, and develop advanced resolution strategies for video engagement platforms.

My expertise extends to effectively managing both virtual and face to face customer engagements, ensuring seamless and secure communication. I pride myself on my ability to solve complex customer issues, which has consistently led to increased trust and customer satisfaction. Throughout my career, I have demonstrated a commitment to maintaining high quality service standards and continuously seeking ways to improve processes.