Sanjay Barrack

• Responsible for event monitoring all production systems in a 24/7.
• Utilize strategies, tools, processes necessary to provide Network Operations Center NOC services, in coordination with Technical Support and Security Operations Center SOC Support.
• Create, update and manage comprehensive process and procedural documentation for Operations center. Work cross functionally to ensure correct on call responsibilities.
• Resolve operational issues quickly; seek assistance on complex issues. Understand the triage and escalation procedures that are in place. Clearly document all steps and communicate clearly too all affected parties.
• Support incident manager for Critical issues and ensure all Critical issues are communicated and escalated to the appropriate teams. Quickly diagnose problems, run preliminary steps to gather information, resolve or escalate the issue.
• Proactively work to refine documentation of troubleshooting guides, policies, and procedures where needed.
• Fully c