About Me
A dedicated and results driven professional with a diverse background in retail engagement, customer experience, and business operations. I currently work as a Retail Executive Engagement at PT HM Sampoerna Tbk, where I oversee retailer relationships and performance. With previous experience at Style Theory as a CX Specialist for Consignment, I have honed my skills in managing consignor relations, sales analysis, and process improvements. My background also includes roles at Grab, where I coordinated customer support for Grab for Business, and at Indomarco Adi Prima, PT Infrastruktur Telekomunikasi Indonesia, and Gramedia, where I contributed to operational efficiency and customer service excellence.
I am passionate about building relationships, optimizing business processes, and delivering superior customer experiences. My expertise spans client relations, data analysis, logistics coordination, and cross functional collaboration.
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