Sheila Thiongo

Hi, I’m Sarah, a dedicated Customer Service Representative with 4 years of experience providing exceptional support in fast paced environments. I have a knack for resolving customer inquiries, managing complaints, and delivering top notch service with a friendly and professional approach.

I’ve worked in both retail and tech support, and I’m highly skilled in troubleshooting, product recommendations, and managing customer expectations. I’m familiar with a variety of CRM tools, including Zendesk and Freshdesk, and I’m always eager to learn new systems to improve efficiency.

In my role, I prioritize customer satisfaction by taking the time to understand each issue thoroughly and providing timely solutions. I’m known for my problem solving skills, patience, and ability to handle multiple inquiries at once. Outside of work, I enjoy reading, problem solving puzzles, and volunteering at local shelters to stay engaged with my community.

As I look to grow in my career, I’m excited to take on