Shiela Macapagal

I have 3 years and 7 months of experience working in the BPO industry, where I’ve had the chance to develop strong communication, problem solving, and customer service skills. I began my career at Concentrix as a Technical Support and Retail Customer service, where I was responsible for handling customer inquiries, troubleshooting issues, and providing solutions to ensure customer satisfaction. Through this role, I developed a deep understanding of effective communication, conflict resolution, and maintaining a positive customer experience even in challenging situations.

In my most recent position as Risk & Response Fraud Dispute Investigator at TaskUs Inc., I was involved in filing disputes on members behalf and investigating the disputed transactions on their accounts. One of my proudest accomplishments was when I was assigned to do a quality check wherein I audited each agents work to ensure the product quality was followed, which demonstrates my ability to work efficiently while