Shoaib Raza

Customer service expert with 4+ years of experience across various industries, passionate about delivering exceptional customer experiences. Proven ability to exceed customer expectations, lead and mentor teams, communicate effectively with a diverse range of clients, and resolve technical issues. Seeking new challenges and opportunities to contribute to organizational success.

Why Choose Me?

Exceptional Customer Care:

Proven track record of exceeding customer expectations by promptly addressing inquiries and resolving issues through chat, email, and phone channels.

Effective Leadership:

As a Field Support Supervisor, led a dedicated team of agents to enhance customer satisfaction by introducing customer service policies through platforms like Zendesk and SAP, ensuring a uniform and efficient support experience across regions.

Multilingual Communication:

Proficiency in both Urdu and English allows me to effectively communicate with a diverse range of clients, fostering strong