Silvia Makandi
Nairobi, Kenya
Virtual Assistant/ Customer Service Representative
Local Time - 06:59 PM
About Me
I have worked as a customer service representative for three years. I have a very friendly and empathic skills that helps me have a good relationship with the customers.
As a Customer service Representative for Copia Kenya and dermacare, I handled the customer inquiries through call, emails and whatsapp and work to assist them with their technical or service related issues. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I think well on my feet and am a natural problem solver. My interpersonal skills and ability to communicate clearly have served me well as a customer service Representative. Previous supervisors have praised my professionalism and I have earned promotions and bonuses for my work.
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$30/hr
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