Siphiwe Ntombela-Freelancer in Johannesburg,South Africa

Siphiwe Ntombela

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Johannesburg, South Africa

Customer Service Representative

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Local Time - 04:34 PM

Current Availability

Full-time : 30+ hrs/week

About Me


Hi, I’m Siphiwe Ntombela, a passionate customer service representative with 2+ years of experience. I specialize in providing exceptional support in retail and e commerce environments, and I’ve worked with clients ranging from small local businesses to large online retailers. I believe in active listening and empathy, which allows me to connect with customers and resolve their issues effectively, ensuring a positive experience, which allows me to deliver exceptional results. I recently led a project to improve our customer feedback system, which resulted in a 25% increase in customer satisfaction ratings over six months. I’m excited to take on new challenges and help businesses enhance their customer relationships and foster loyalty. When I’m not working, you can find me volunteering at local animal shelters or exploring new hiking trails, which keeps me inspired and creative.

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