Sohel Shaikh

A highly skilled Customer Support and Virtual Assistance Expert with over 15 years of experience. Adept at managing customer inquiries, resolving issues, and providing exceptional administrative support. Strong communicator with excellent time management skills, ensuring seamless client interactions and efficient task execution.

Proficient in managing high volumes of customer inquiries via email, chat, and phone.
Skilled in resolving complex issues, complaints, and requests promptly.
Strong ability to empathize with customers and provide personalized solutions.
Experience with customer relationship management CRM tools like Salesforce and Zendesk.
Ability to maintain a positive and calm demeanor in high pressure situations.

Proficient in Microsoft Office Suite Word, Excel, PowerPoint and Google Workspace.
Comfortable with various communication tools such as Slack, Zoom, and Microsoft Teams.
Proven track record of meeting deadlines and maintaining high quality work standards.