Sonia Gorrela

I worked as an IVR Tester for Bank of America Bi Lingual in both English and Spanish to communicate and understand each other both through verbal and written means. I never miss a detail and can pick up the slightest nuance of language in order to convey an intended message. My interpersonal skills allow me to connect with clients in a way that makes everyone feel at ease. I am a candidate who possesses both theoretical and practical knowledge as a Quality Specialist. I have provided my services in various settings and to a diverse array of clients. My ability to provide both spoken and written translation, interpretation and functional testing using the dialects of specific regions put me in a prime position to assist your team in providing quality services to your clients.
I believe you’ll see that my knowledge and technical skills make me abundantly qualified for the position with your firm. Please contact me at your convenience to discuss in person the ways in which we could be