About Me
Dynamic and results driven professional with comprehensive experience in the BPO industry, specializing in customer service, technical support, and subject matter expertise. Adept at delivering high quality support in fast paced environments, ensuring customer satisfaction through effective communication and problem solving skills. Proven ability to guide and mentor teams as a Subject Matter Expert SME, bridging gaps between agents and management to drive performance. Additionally skilled as a Virtual Assistant with a strong background in cold calling, lead generation, and client outreach, showcasing a proactive and goal oriented approach to business development. Highly adaptable, detail oriented, and committed to delivering exceptional service across diverse roles and industries.
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