About Me
I’ve accumulated nearly three years of experience in the healthcare BPO sector, where I’ve honed my skills in customer service, handling prior authorizations, and interpreting medical records and prescriptions. My expertise extends to lead generation and appointment setting, with a year dedicated to these roles, including cold calling and client engagement. I’m currently enhancing my capabilities as a virtual assistant, focusing on administrative tasks, graphic design, and email marketing. A standout project I completed involved leading a customer service initiative that redesigned our workflow, significantly improving response times and customer satisfaction. This project not only showcased my ability to drive process improvements but also highlighted my proficiency in managing complex tasks efficiently.
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