Susmitha Putta

• Work with customers, address issues, and manage customer concerns and requests over the phone, chats and emails.
• Resolving technical issues quickly and efficiently.
• Identify and document trending and systemic issues: propose resolutions to associated stakeholders.
• Provide advanced technical analysis and troubleshooting skills, attention to detail, and consistent resolution of IT problems.
• Provide general technical guidance to the users to support all IT services.
• Write technical articles, solutions and how to documentation for support and end users.
• Analysing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
• Excellent telephone skills and good ability to use Remote Access.
• Good analytical and troubleshooting abilities.
• Strong knowledge of application glitches and software issues.
• Establish and maintain good working relationship with customers and other professionals.