Swagoto Chatterjee
Kolkata, India
IT Support and Troubleshooting Specialist | Customer Service | Author
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Local Time - 08:29 PM
About Me
Technical Support / System Engineer with a several years of experience in providing exceptional and robust customer service and Incident Management while troubleshooting and resolving various complex technical issues. Proficient in various software applications, platforms, tools and operating systems, with a strong aptitude for learning new technologies. Adept at managing multiple tasks and deadlines, and skilled in communication and problem solving. Committed to enhancing user experiences and driving efficiency in a fast paced large scale environment.
The snapshot of my expertise is:
Microsoft Office365 Troubleshooting
Microsoft Office365 Admin Center User Management
Microsoft Teams / Zoom Configuration & Troubleshooting
Microsoft Outlook Configuration & Troubleshooting
Remote Desktop Support
ServiceNow Ticketing Tool / Incident Management
Root Cause Analysis
Citrix VDI Troubleshooting
Operating Systems Windows, MacOS, Linux
Amelia Chatbot, Microsoft Copilot, GPT 4, Email Support
My Expertise
Explore & Appreciate my Work
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My Education
Work Experience
Certifications
$10/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
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Followers
Total Refund
0
Contest Completed
0
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