Thais Lima
Ninh Bình, Vietnam
Customer Success Manager Onboarding, Ongoing and Retention
Local Time - 04:05 PM
About Me
Professional with more than 3 years of experience in Customer Success in SaaS technology, with a focus on managing Onboarding, Ongoing and Retention teams. Expertise in process mapping and flow review, data analysis to define and monitor OKRs. Ability to manage teams, conducting 1:1 meetings, providing feedback and implementing routines to maximize productivity in addition to supporting the team in solving problems. Experience in creating tech touch customer journeys, developing strategies to reduce churn and identifying upsell and upgrade opportunities. Responsible for monitoring training and improving materials to ensure understanding and increase audience. Participation in projects using Lean Six Sigma to optimize processes in the healthcare sector. Experience with tools such as Hubspot, Movidesk, SQL consulting, Customer.IO, Zapier, Notion and Trello.
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$10/hr
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