Thelma Dike
Lagos, Nigeria
Customer Support Specialist| Email| Phone| Chat support| Cold Calling
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Local Time - 12:17 AM
About Me
Hi! Im excited to bring my experience to the world of Freelancing.
I am a proactive, skilled and a result driven customer support specialist. I can turn your customers into a consistent referral system for your products and provide outstanding customer experience through proficient use of customer relationship management CRM tools like Freshdesk, Shopify, Gorgias, Zendesk, HubSpot, Mojo dialler, loom, Help Scout, Jira and other customised CRM tools.
I have Four years of cognate work experience in customer support in a gilt edge organisation, one of which is Africa’s leading Financial Institutions. Over the years, I have participated in improving customer acquisition and upscaling revenue through email support, chat support, Phone support, Live chat support, Ticket support, cold calling, telemarketing, sales B2B and B2C, appointment setting, and new customer onboarding.
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$8/hr
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