Rahul Hariprasath

I am a product support specialist at Twin Health, a leading company in AI powered personalized medicine. I handle Zendesk tickets, troubleshoot issues related to the app and sensor, and escalate issues to the engineering team. I have three months of experience in this role, and I enjoy working with cutting edge technology and providing excellent customer service.

I have a bachelors degree in information technology from Gobi Arts & Science College, and four years of experience in software support in different industries. I have skills in business reporting, Jira service desk, and HL7, which I applied in my previous roles as a support engineer at Firstsource and a product support analyst at athenahealth. I also hold certifications in customer service foundations and writing a business report from LinkedIn. I am always eager to learn new technologies and enhance my knowledge base. I work well under minimal supervision and collaborate effectively with my team and other departments. I am