Amy Sarah Lottering
Ballitoville, South Africa
Team Manager Social Media and Contact Centre
Local Time - 10:50 AM
About Me
With a strong background in customer service, team management, and remote work, I am excited about the opportunity to bring my communication skills, problem solving abilities, and dedication to delivering exceptional customer experiences to your team.
In my previous role as a Team Manager at HSBC, I led a team of 12 agents, including social media representatives, where I developed strategies to improve customer satisfaction and loyalty. My hands on experience in analyzing customer feedback through surveys and call escalations, and coaching agents on how to enhance their performance, has equipped me with the skills to handle a variety of customer inquiries effectively and efficiently.
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$15/hr
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