About Me
I will make sure chat is engaged proactively.Probing questions help move the conversation forward and can surface issues that the customer may not be articulating fully. Unless the customer is yelling with caps lock, it will be difficult for chat support agents to know how the customer is feeling. Recognizing written tone, asking for clarification, and acknowledging frustrations will ensure that the customer feels supported and help alleviate frustration.
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$6/hr
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$ 0
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