Donna

My moto is “Surprise and Delight”! My passion is to deliver excellent customer experiences, exceed expectations and foster long term client relationships. Over 10 years of experience as a hands on Client Account Management leader and a “get it done” attitude, I leverage my Surprise and Delight motto to consistently drive customer satisfaction to achieve a 100% customer retention rate. My proven ability of pipeline creation, lead conversion, to building strong partnerships with clients and stakeholders has demonstrably fuelled business growth in my roles across diverse industries. Im a data driven strategist, utilizing reporting and analytical skills in Excel, SQL, PowerPoint, and Tableau to uncover market trends, customer behaviour, and increase productivity by 80%. I am a problem solver and have taken on challenges to develop effective strategies that maximize client success and unlock key business opportunities. I have been commended for my diplomatic communication style that fost