About Me
I have over 16 years of experience in IT, with a focus on managing support teams and improving service delivery. My last role was as IT Support Manager at Amazon, exceeding service targets, improvising processes, and enhancing customer satisfaction. Previously, I managed Data Center operations and also streamlined helpdesk processes, and provided high quality IT support at IBM and Dell. I hold an MBA in IT & Software Management and have certifications in AWS, Microsoft, ITIL v3, and Agile.
My Expertise
Key Skills:
IT Asset Management ( SAM+HAM)
IT Asset Management ( SAM+HAM)
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$18/hr
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$ 0
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