Matthias M. Mison
Olongapo City, Philippines
Customer Service
Local Time - 07:50 PM
About Me
With over 6 years of diverse experience in customer service and technical support, I have developed strong skills in assisting customers and medical professionals. As a Customer Service Representative for over 2 years, I guided customers in activating mobile devices and understanding their accounts and billing. My year as a Technical Support Specialist honed my troubleshooting abilities for mobile devices and services. Most recently, I worked for 2 years as a Clinical Review Representative, where I supported medical professionals with appointment scheduling, prescription processing, and ER admissions. Additionally, I trained agents in essential communication skills, focusing on active listening, comprehension, and tone, to enhance customer interactions.
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