Milton D'souza

I'm working as a Technical Lead for one of the Leading Companies in India.

Listed below are my skills, experience and interests.

1. Ticketing Tool - Maximo, BMC Remedy and Service Now for Incident Management, Request Management and Asset Tracking.
2. Active Directory - Creating Active Directory ID's and Groups, Access Provisioning, Enabling or Disabling ID's etc.
3. Technical Support
Experience in giving Chat, E-mail and Phone Support to clients all over the world. Provided Level 1 troubleshooting for Hardware, Software, Phone, VPN, Networking and others as per as clients requirements.
4. VPN - Well versed with assisting the VPN connectivity issues on Cisco AnyConnect and Juniper Pulse.
5. Exchange Admin - Provided basic support on Exchange related issues such has Creating or giving access to a Shared Mailbox, Change of name on a Mailbox and others via the Exchange Admin Console.
6. Automation - Developed tools to check if the Machine within the organization is compliant