Sourabh Singh Bais

: I have 1 years of working experience with toltax Company as a customer care executive.
:When dealing with an angry customer, its important to stay calm, listen actively, and empathize with their situation. Once you understand the issue, offer a sincere apology and work to find a solution that meets their needs.
:When working in previous call center jobs, I have used a variety of tools and software to assist with managing customer interactions and providing excellent service. Some of the tools and software that I have used include customer relationship management CRM software such as Salesforce and Zoho, call routing and queuing software like Avaya and Genesys, call monitoring and recording software like NICE and Verint, and knowledge management software like Confluence and Zendesk. In addition to these, I have also used Microsoft Office tools such as Excel and Word to maintain records and create reports. Overall, I am comfortable using a variety of tools and software to ensure tha