Mary Jean Narag

Dedicated and results driven customer service professional with over seven years of experience in delivering exceptional client support, quality assurance, and operations management. Proven ability to handle customer inquiries, resolve issues efficiently, and enhance customer satisfaction. Skilled in analyzing customer needs, implementing service improvements, and leveraging digital tools to optimize the customer experience.
Strong background in customer service roles, including experience as a Customer Service Professional and Lead Quality Analyst. Volunteered during the FIFA World Cup Qatar 2022, assisting international guests at Hamad International Airport, ensuring seamless arrivals and departures. Additionally, contributed to the Web Summit Qatar 2024 as part of the Analytics and Data Collection group, further strengthening data driven decision making and operational efficiency.
Strengths include excellent communication, problem solving, and adaptability in fast paced environment.