About Me
I am an IT Support Analyst, who thrives on ensuring seamless application support and user satisfaction. We handle system monitoring, and incident escalation, and provide robust technical documentation while maintaining a focus on software support and Office 365 administration. The education I received with a Masters in Mass Communication/Media Studies from Karachi University informs my approach to clear communication and effective problem solving.
We collaborate closely with users, ensuring their technical issues are addressed promptly through Jira, which has significantly enhanced service metrics and user experience. My expertise in bug testing, verification, and creating technical solutions is consistently applied to elevate the platforms performance and reliability. Our collective efforts have established a proactive support environment that is responsive to our diverse user bases needs.
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$25/hr
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