Janica Criscel Hernandez
Calapan. Oriental Mindoro, Philippines, Philippines
Freelance Admin and Virtual Assistant
Local Time - 11:11 PM
About Me
With over five years of experience as a Customer Service Representative, I have honed my ability to enhance customer satisfaction and build lasting relationships. I excel in clear and effective communication, both written and verbal, paired with strong active listening skills to understand and meet customer needs efficiently. My approach is grounded in empathy and patience, enabling me to maintain a calm and professional demeanor, even in challenging situations. I am skilled in problem solving and possess exceptional attention to detail, ensuring accurate and satisfactory resolutions for customers. Additionally, I am proficient with various customer service tools and adaptable to new systems and processes. I thrive in collaborative team settings, contributing to shared goals and the delivery of exceptional service.
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$6/hr
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