Maria Stella Zarriz

I have 2 years of experience in ecommerce and 5 years of experienced in customer service where I have honed my skills in providing exceptional support while driving sales growth.

In my previous role as an Ecommerce Specialist I managed product listings, optimized our online store for search engines, and developed marketing campaigns that increased our online sales. I also collaborated closely with cross functional teams to ensure a seamless customer experience from browsing to checkout.

My background in customer service has been instrumental in my ecommerce success. I have a strong ability to understand customer needs and resolve issues effectively, ensuring high levels of customer satisfaction. For instance, I led a project that improved our first call resolution rate, which significantly enhanced our customer retention.

I am particularly passionate about utilizing data analytics to inform my decisions and improve performance. I enjoy identifying trends, assessing customer feedbac