About Me
With more than 8 years of professional experience and proven track record in providing excellent customer service, I am confident that my skills and strengths makes me a perfect fit for this role. I have worked for both local and a US based BPO, and my most recent one was for a company called Optum Global Solutions A US based company that provides insurance. My tasks and responsibilities were assisting members about their enrollment, billing and payments over the phone, verifying coverages and submit urgent eligibility updates if necessary. Since I worked dealing with members who lost their jobs and needing assistance related to their continuation of coverage or benefits, it made me realize that being a customer support is my calling, it gives me the fulfillment knowing that I am able to help members/customers who are in need.
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$8/hr
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