Anurag Kumar Jha
Pune, Maharashtra, India
Cloud Engineer || Technical Support Engineer
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Local Time - 03:41 AM
About Me
As a Cloud Engineer at LTIMindtree Client: Microsoft, I provide expert technical support to Microsoft FTEs and vendors, resolving learning platform issues and ensuring seamless IT operations. I manage Azure Active Directory profiles, user access, and authentication setups while handling incident management and escalations efficiently. My role involves developing technical documentation, optimizing workflows, and implementing process automation to enhance service quality. Working in rotational shifts EMEA, APAC, EST, I have successfully resolved 600+ cases in a year, achieving a[removed]customer rating with a 20% survey response rate.
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$6/hr
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