Agy Mustikha Arum
Jakarta, Indonesia
Customer Service Specialist l Customer Service Lead
-
Local Time - 11:18 PM
About Me
Nearly 11 years of experience in the customer service field gave me the skill set to be ready for a new adventure. 5 years in total as a leader and assistant manager have contributed to my ability to be someone the team can rely upon.
BAU as customer service such as replying to tickets through Zendesk, responding to live chat, and picking up the phone are something I can deal with. With more experience as a leader, my scope was limited to creating SOP, deciding targets for SLA and CSAT, analyzing advanced and escalated problems to solve, creating new ways to reply to tickets faster, and reaching higher CSAT such as making new triggers in Zendesk.
Besides, having regular 1on1 when needed is something as a leader we need to conduct, to keep our team in a great working environment.
My Expertise
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$8/hr
Total Earnings
$ 0
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