About Me
I have a flexible background in customer support, collections, and creative design. At Nike, I worked as a Chat Support Specialist, utilizing Salesforce and order management tools to handle customer inquiries, product issues, and order adjustments. My role focused on providing efficient and effective support to enhance the customer experience.
At American Express, I served as a Collections Specialist, managing accounts, negotiating payment plans, and resolving outstanding balances. I used Excel for data analysis and reporting, Google Suite for documentation, and internal company tools for managing accounts and customer interactions.
In addition to my primary roles, I have freelanced as a graphic designer and video editor.
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