H K S
PRO
New Delhi, India
Business Excellence & Quality Coach | CX & Process Consultant
-
Local Time - 06:02 PM
About Me
Hi, I’m Harsh aka HKS — a seasoned professional with 20+ years of experience in business excellence, strategy development, revenue cycle management, and consumer services.
I’ve helped organizations unlock performance, build excellence cultures, and elevate customer and employee engagement across one of India’s most dynamic sectors—electricity distribution. Having grown from a management trainee to Deputy General Manager, I’ve led 200+ member teams, steered strategy initiatives worth Rs 200 Crores, and driven enterprise wide transformation.
Currently on a sabbatical after a 20 year corporate journey, exploring freelance consulting in business excellence and customer experience.
✅ Key Skills & Expertise:
• Business & Commercial Acumen
• Process & Quality Management
• Business Transformation & Innovation
• Customer Experience CX Management
• Strategic Leadership & Execution
• Data & Visual Management
• Workforce Development & Culture Building
• Problem Solving
My Expertise
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My Education
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$12/hr
Total Earnings
$ 0
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