Muhammad Waseem Ijaz

As a dedicated and results driven professional, I have built a strong career in the BPO industry, specializing in customer service, team management, and performance coaching. With experience spanning multiple roles at IBEX Global Solutions, I have honed my expertise in customer satisfaction CSAT, key performance metrics, and leadership.

Currently serving as a Team Coach, I focus on coaching and mentoring teams to enhance their performance, ensuring they meet and exceed KPIs. Previously, as an Acting Team Lead for Walmart Chat Support, I successfully led a team of customer service agents, maintaining high CSAT scores and achieving the IBEX One Supervisors Award twice for outstanding quarterly performance.

Beyond my leadership roles, I bring valuable experience in escalation management, telesales, and project coordination, having worked on projects with the Asian Development Bank ADB and leading sales campaigns targeting global markets. My technical proficiency includes WordPress, Microsoft Office Suite, Google Docs, and a keen ability to analyze and optimize team workflows.

Passionate about continuous improvement, I thrive in dynamic environments where I can drive results, empower teams, and contribute to organizational success. Lets connect and explore opportunities to collaborate!