About Me
This is Nagoor Basha, I have total 4+ years of exp in IT and out of that 4.3 Years of relevant exp in L1 and L2 application support with the skill set of MS SQL Server, T SQL following ITIL process incident mgmt,problem mgmt, change mgmt, Linux commands.
Currently I am working for Tech Mahindra as a contract employee from ILI Technologies Pvt Ltd. We are supporting for UFG Store which is put up in UK and supporting for 12+ applications
which are in house based, SAAS based and vendor supported applications.
When users are using the application for their business purpose and if they are encountered with any issues /if they need any info they will submit a ticket in Service Now ticketing tool.
That ticket can be a Service Request / Incident or we might needs to convert into a Problem ticket or we might need to work on change management record in order to resolve the ticket.
My Expertise
Key Skills:
ServiceNow
SQL
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$46/hr
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