About Me
Hello, my name is Xarex Leonard Muncada. I have over 3 years of experience as a customer service representative, having worked with major brands like Amazon, SiriusXM, Doordash and One.NZ here in New Zealand.
Throughout my tenure in customer service, I have handled a wide variety of customer inquiries, issues and complaints. I aim to resolve any problems to the customers satisfaction in a timely and effective manner. My goal is to provide an excellent customer experience and build long term loyalty and trust.
Some key highlights of my experience include helping over 5,000 Amazon customers with ordering and delivery questions, resolving billing disputes for thousands of SiriusXM subscribers, and managing operational escalations for Doordash drivers and restaurants. In my most recent role at One.NZ, I received top marks from my managers for consistently going above and beyond for our residential and business customers.
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