About Me
I am a highly experienced Resolutions Specialist and Property Manager with a proven track record in the hospitality and customer service industries. Over the past 10 years, I have honed my expertise in managing client relationships, ensuring guest satisfaction, and maintaining high standards of property management.
Work Experience
Resolutions Case Manager | Airbnb Resolutions 2 Department
2 Years
Mediated between guests and hosts to resolve disputes in accordance with Airbnb policies.
Proficient in review disputes, removal processes, and maintaining SuperHost status for hosts.
Well versed in claims management, including AirCover for Hosts.
Property Manager
1 Year, 2 Months
Managed 65 properties, ensuring seamless operations and guest satisfaction.
Coordinated with cleaners, handymen, and maintenance teams to uphold high property standards.
Oversaw check in and check out processes and resolved guest conc
My Expertise
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$8/hr
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