Louie Jay Enriquez
Iloilo City, Philippines
Administrative Assistant and Customer Care Representative
Local Time - 01:10 PM
About Me
I am a dynamic and driven individual with a great passion in delivering exceptional customer service, matched by relentless motivation. I excelled at leading teams and executing administrative tasks with precision and finesse. With a rich background in customer centric roles, provided an innate understanding of the importance of cultivating meaningful relationships with clients. Committed to exceeding expectations, ensuring interactions were marked by professionalism, efficiency, and a personal touch.
I was promoted to training support. I led a team of 32 new associates and introduced them to the operations with a 100% passing rate. I ensured that they were all well equipped in terms of the process, communication skills, and knowing the companys protocols.
I was promoted as a Subject Matter Expert SME, wherein I was tasked with receiving supervisory calls, resolving issues from irate customers, and ensuring customer satisfaction.
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$7/hr
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