About Me
Results driven BPO supervisor with 12+ years
of experience leading teams, driving exceptional customer service. Strong
analytical and problem solving skills.
Expertise in process management.
Consistently exceeded key performance
indicators KPIs including net promoter
score NPS, first call resolution FCR, gross
sales rate GSR. Skilled in data analysis,
coaching and conflict resolution. Also has 3+
years of experience as an accounting staff
with expertise in financial reporting, book keeping and auditing.
My Expertise
Explore & Appreciate my Work
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Certifications
$6/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
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Total Refund
0
Contest Completed
0
Member since
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